Customer Success Manager (m/f)

Zagreb, Croatia

Account Manager job description template

Ingemark is a custom software development agency trusted by some of the largest companies in Southeast Europe, as well as a number of companies from Western Europe, the Middle East, and the U.S. We love technology, but our true passion lies in using it to help our clients run their business better. Because the bottom line is, well, their bottom line.


Main Tasks: 

Executing yearly strategic sales plan

Achieving growth and sales targets

Lead Generation: Diversifying and enlarging the pool of clients with new customers

Regularly monitoring client satisfaction

Discussing future plans with clients

Maintaining developing relationships with current customers

Upselling and cross-selling of the company portfolio

Identify emerging markets and market shifts while being fully aware of new products and competition status

Negotiating optimal terms and conditions with clients, and taking care of contracts

Being commercially accountable for profitability maximization, e.g. Balancing the cost of sale with return

Using competitive intelligence in client planning, allowing you to develop counter-strategies, further driving sales activity


Requirements:

Previous experience in B2B sales process (3 to 5 years preferably)

Customer Relationship Management

Proven ability to drive the sales process from plan to closing

Strong business sense and industry expertise

Self-driven and ability to work as individual

English language

Bonus: Technical/Engineering educational background

Customer Success Manager (m/f)

Job description

Customer Success Manager (m/f)

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